Return & Refund Policy
Effective Date: 21.09.2024
Thank you for your purchase! We hope you are happy with your order. If you are not completely satisfied, we're here to help
Returns:
-
You have 30 days from the date of purchase to return your item/s
-
to be eligible for a return, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging.
-
Some items are non-returnable, including custom items
-
If your item arrives broken, you have 2 days to contact me with photo evidence, otherwise you risk forfeiting a replacement/refund.
Refunds:
-
Once we recieve your return, we will inspect it and notify you of the status of your refund.
-
If approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuers policies.
-
Please note that shipping costs are non-refundable.
Exchanges:
If you need to exchange an item for the same item or a different size/colour, please contact us at hermiesdownunder@gmail.com
How to Return an Item:
-
Contact us at hermiesdownunder@gmail.com to initiate a return.
-
Ship your item/s to our return address provided in our email conversation.
Contact Us:
If you have any questions about this policy or need assistance, please contact us at hermiesdownunder@gmail.com​